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THIS WEEK IN MEDICAL TRAVEL TODAY by Amanda Haar, Editor American health care reform continues to confound and inspire many in the medical travel industry and will no doubt be the source of much discussion at the numerous conferences taking place worldwide over the next two months. Beyond the obvious questions of how American consumers will respond, there's also the question of how employers and hospitals will react. In this week’s IMPACT column we get both a facilitator’s and a surgeon’s perspective on what healthcare reform might mean to care delivery in the future. We invite others to share their concerns and opinions on the impact of reform. To submit a piece, please email: ahaar@cpronline.com. Cheers, Amanda Haar, Editor
IMPACT: Healthcare Reform and Medical Travel By David Boucher, president and chief operating officer, Companion Global Healthcare Inc Although a number of employers have already imbedded an international medical tourism benefit into their employee benefits, recent legislative “reforms” requiring most Americans to purchase medical insurance may encourage many more employers to consider the idea. Food for thought:
Taken together, these forces illustrate the potential for swift development of two unintended consequences of reform: The better American hospitals exiting public reimbursement programs and employers considering the addition of international medical travel benefits to their health plans. Americans may be headed for a two-tiered delivery system: One public and one private. And ours may be similar to Germany’s and Australia’s. Who knows “if” and what the result will be with an increased number of hospitals opting out of the Medicare and Medicaid reimbursement systems when they are inundated with patients seeking 85 percent of their actual cost? This phenomenon may never turn into a trend, but note that one of the top hospitals in the U.S., the Mayo Clinic in Phoenix, has already taken steps in this direction: From The Wall Street Journal. Click here to read the full article. We may not read much about the two-tier systems in other countries, but many representatives in the medical tourism industry have visited facilities and talked with hospital executives at several in the recent past. It is clear that they needed to develop facilities for those patients with public fee-sponsorship and with private coverage. The latter often enjoy the more experienced physicians, the most modern equipment, the nicest facilities, and no wait times. And these facilities are catering to American and Canadian patients and insurers. Some employers are simply including an international medical travel option as a “value-added” service for any non-covered services or treatments for pre-existing conditions. While this signals to the employees that management recognizes the rapid improvement and safety in care abroad, employers will achieve minimal impact to their benefit expenses with this approach. Other employers have added a full-blown benefit that incentivizes their associates to travel abroad for care. As queues begin lengthening in America, international medical tourism stands to offer an immediate pressure release. Many returning members will bring excellent service experiences with them. Will this fuel the demand for others to travel abroad? David Boucher is president and chief operating officer of Companion Global Healthcare Inc., a benefits consulting and medical travel facilitator based in Columbia, S.C.
A Surgeon's Perspective The law brought by Moses can be written on one page; everyone understands it. The health care law brought by Congress was written on 2,500 pages; few understand it. We are thus left to discuss the new health care reform on the basis of crude interpretations.
Editor's Note: Recently MediConnect, a privately held medical record retrieval company in Salt Lake City, Utah, acquired the consumer-directed health care information company, PassportMD, Inc. MediConnect CEO Amy Rees Anderson noted, "This represents a significant move for us into the personal health records arena. We believe the global availability of health care records wherever and whenever needed empowers patients, improves care, reduces cost, and will help make quality health care available for everyone." Medical Travel Today spoke to Rees to learn more about how the acquisition enables the company to better assist organizations in the medical travel arena. Medical Travel Today (MTT): Let's start with what services MediConnect offers as they relate to medical travel. Amy Rees Anderson (ARS): Sure. MediConnect specializes in providing medical record retrieval services to a variety of organizations including physicians, hospitals, lawyers, insurance brokers, and so on. Our medical record retrieval system, RapidRetrieve™, offers a way to quickly retrieve large volumes of medical records, scan and save them in a uniform digital format, and deliver them to a central web-based location. This kind of system is essential for a number of players in the medical travel field. MTT: What are the types of medical travel organizations you're working with and what's the appeal of your service to them? ARS: Well, certainly we work with insurance companies, and we work with medical travel facilitators. The appeal of our services is different for each group, but I think I can point to a few things that have universal appeal. The first is the obvious recognition that they need to provide their clients with a safe, easy way to move their records from one office to the next. However, they don't want the responsibility of hosting records. With our system, they get to keep control of records, but they don't have the liability. Another reason people like working with us is that we don't charge a set-up fee. Many of these companies are start-ups so every dollar matters. With us, there's no cost to start a relationship. Another key factor is our "per transaction" fee structure. Again, for many start-ups the idea of a retainer fee simply doesn't work. A per transaction structure allows them to immediately pass along and recover costs while providing a necessary service. Facilitators also love the fact that we handle the whole transaction. Using RapidRetrieve, they don't have to understand the intricacies of medical records retrieval. We do it all. MTT: How is your service presented to the consumer? Are they aware that the service is being outsourced? ARS: That's really up to the client. For most clients we create a private label page that features their logo. That's a pretty seamless approach from a consumer experience perspective. Others opt to put a hyperlink on their site. But no matter how it's done, the transaction carries the same log-in and level of security. MTT: Because MediConnect is a global company, I imagine you have a good sense of how sophisticated different countries are in terms of electronic medical records keeping and transfer. What's your sense of which countries are doing this well? ARS: I can tell you that less than 10 percent of the records we handle in the United States are electronic. You've got to realize, though, that while a lot of hospitals have electronic record systems, most of the records we handle are coming from doctors that, for the most part, are still operating on a chart and paper system. Looking globally, if I had to pick a country or region that's ahead of us, I'd go with Europe and Australia. Australia has made a great effort to digitize, and it's paying off. About MediConnect Global About Amy Rees Anderson
Savings Draw Consumers In, but Provider Buy-in Lacking
Medical Tourism: Are The Savings Worth The Risk? To read more, click here.
Malaysia’s Medical Tourism Eyes Singapore Market MANILA, Philippines—Industry players in Malaysia’s medical tourism are undertaking a variety of measures to welcome the expected surge of Singaporeans seeking medical treatment and therapies there. To read more, click here.
Retail Travel Agencies Can Finally Benefit From Medical Tourism
Atlanta, GA -- March 31, 2010 -- The international tour industry has been in a serious slump since 9/11, but a new product -- medical tourism—is finally providing the means for a positive recovery. Contact: European Medical Travel Conference 2010 Draws Global Participation Europe’s largest medical travel conference to take place in Venice, Italy (Monastier di Treviso) May 5‐7, 2010 U.S. / Venice, Italy - December 31, 2009 - The European Medical Travel Conference 2010 (EMTC; www.emtc2010.com) will be hosted in Monastier di Treviso, a municipality of Venice, Italy, on May 5-7, 2010. The largest medical travel conference in Europe, the EMTC provides an exciting platform for networking, discussion, and cooperation among industry stakeholders and is expected to draw 350 to 450 participants from around the world. “Besides attracting some of the leading authorities on medical travel, this event will draw physicians, hospitals, hotels, tourism agencies, patient services, IT services, associations, service providers, government representatives, patients, and anyone interested in learning more about the future of medical travel,” says Uwe Klein, M.D., chairman of the event. Conference organizers expect that the EMTC will raise awareness and increased popularity of the medical travel option, which provides greater access to quality health care for patients and increased cost efficiency for employers. “The effective collaboration between the tourism and health sectors will offer greater scope for tackling the increasing impact of patient mobility in and outside of Europe,” Dr. Klein adds. “The EMTC represents not only a platform of debate on medical tourism among Italian, European, and non-European colleagues, but also a potential solution for the needs of increasingly mobile patients traveling across the globe for better, more cost‐effective, and timely medical treatment.” The diverse roster of speakers will address a wide range of medical travel topics and issues, including:
The two-day event includes a Welcome Reception, keynote lectures, workshops, panel discussions, B2B meetings, a Gala Dinner, and possible sight-seeing excursions. Service providers may book a booth within the framework of an industrial exhibition. For more information visit: www.emtc2010.com
Health Care Tourism Congress 2010 Announces its 2010 Speakers – April 2010 The Healthcare Tourism Congress 2010 announces its 2010 speakers! Among the experts sharing their expertise is Joseph Woodman, the author of Patients Beyond Borders. Online PR News – 20-January-2010 – The Healthcare Tourism Congress 2010 announces its 2010 speakers! Poised to be Malaysia’s largest and most dynamic health care tourism event, this congress will be held at the Kuala Lumpur Convention Centre April 12 – 13, 2010, providing the perfect corporate interface venue for technology and services in the health care tourism industry. Given the economic crisis challenges that most companies and industries faced last year, medical tourism is more important than ever before, creating more economically viable health care solutions while providing profitable return-on-investment. Professionals working in the health care tourism industry believe that the next 12months will, again, see a large increase in the number of people traveling abroad for medical treatment. We are excited to announce our confirmed speakers with many more to be announced in the upcoming months. Speakers include:
Healthcare Tourism Congress 2010 promises to provide even more networking opportunities and stream sessions. The newly launched Malaysian Health Tourism Council (MHTC) is also endorsing and supporting this inaugural congress. With partners like the Malaysia Health Travel Council (MHTC), Malaysia Healthcare and Medical Defense Malaysia, the congress is simply heading towards success. Knowledge Group is also in discussion with the Ministry of Health and Association of Private Hospitals Malaysia, which will further add value to this congress as a whole. At present, 70 percent of the floor space has been reserved and booked out. This event stands to be the benchmark in Healthcare Tourism-related events in the region. For more information regarding the exhibition please visit www.htcongress.com or call +60321701588.
Destination Health – The Health & Medical Tourism Show London April, 17-18, 2010
Destination Health is the ultimate show for people planning to travel abroad for health and medical treatments. Destination Health has been launched to help the increasing numbers of British medical tourists find out all they need to know about traveling aboard for health and medical treatment. The two-day event will showcase top hospitals, clinics, and spas from around the globe, giving visitors the opportunity to meet doctors and medical specialists, get free advice, and explore various treatment options abroad. Up to 100 exhibitors are expected to attend the event, covering practically every aspect of medical, dental, cosmetic, and health treatment abroad. Online visitor registration for free entry to the show is already exceeding expectations. Easy access to top quality medical treatment, good prices, cheap flights, no waiting lists, and the opportunity to recuperate in the sun is appealing to more and more Brits each year -- with dentistry, cosmetic surgery, IVF and medical spas among the most popular treatments. With a wide range of treatment options and countries offering competitively priced medical treatments and dentistry it can be difficult to make the right decision. The new Destination Health show www.destinationhealth.co.uk will give visitors the opportunity to get free advice, attend free seminars, discuss, and compare treatments and international options, helping potential patients make educated, informed choices when choosing health care providers, destinations and facilities. Visitors to the show will be able to meet doctors and health care providers from destinations including Hungary, Poland, India, Cyprus, Spain, Croatia, Malta, Egypt, Czech Republic, Antigua, Germany, Turkey, the United States, Barbados, the West Indies, and Thailand. Event director Nav Mann comments, “Interest in medical tourism is growing all the time and we are expecting a lot of visitors to this show. With over 100 providers exhibiting their health and medical services, we have made it easy for potential patients to easily find the type of medical specialists they are looking for. The event will be divided into different areas to include sections for dentistry and cosmetic surgery, fertility and conception, medical spa and wellness, and general treatments and procedures.” To take advantage of the free entry, visitors must register in advance at www.destinationhealth.co.uk
Costa Rica Hosts the First Latin American Global Medicine & Wellness Congress More than 200 participants, 55 exhibitors, and 60 expert speakers have confirmed their participation in this medical tourism to conference. Organizers anticipate having up to 400 attendees/delegates from all the Americas: U.S., Canada, Mexico, Cuba, Guatemala, El Salvador, Costa Rica, Panama, Colombia, Ecuador, and Argentina. San Jose, Costa Rica (PRWEB) March 29, 2010 -- Costa Rica is proud to be hosting the First Latin American Global Medicine & Wellness Congress in San Jose on April 26-28th, 2010. More than 200 participants, 55 exhibitors, and 60 expert speakers have confirmed their participation in this medical tourism to conference. Organizers anticipate having up to 400 attendees/delegates from all the Americas: U.S., Canada, Mexico, Cuba, Guatemala, El Salvador, Costa Rica, Panama, Colombia, Ecuador, and Argentina. The Global Medicine and Wellness Congress will focus on opportunities in medical tourism, wellness, and retirement living to Latin America. Millions of Americans and Canadians are traveling to Latin America for high quality health and dental care. A recent Deloitte report estimates that as many as 23 million Americans could be traveling internationally by 2017 and will be spending up to $80 billion dollars a year. Costa Rican President Oscar Arias has declared the Medical Tourism Industry of national interest in Costa Rica. Costa Rica is one of the top five medical tourism destinations in the world, according to McKinsey & Company. President Arias, along with four Ministers of the Republic of Costa Rica, will be officially inaugurating the Congress on April 26th. Costa Rica is the only country in the world with 100 percent of the private hospitals attaining Joint Commission International accreditation. Visit the conference website at www.globalmedicinecongress.com for more information on the agenda, expo, and hospital tours. You may also register to attend the three-day event and have a first-hand opportunity of exploring the fine quality of affordable medical and dental care available in Costa Rica. When choosing a country for a medical procedure comparing costs is important, but travel time should be high on your list of priorities. Costa Rica provides a high-quality option closer to home than options on the other side of the world. “With passage of the health care bill, now is the time to see how you can save money and time by traveling outside the U.S. for your medical procures,” says Tim Morales of Costa Rican Medical Care. “We are extremely pleased with the number of insurance company executives, employee benefit mangers, health underwriters, insurance agents, third-party administrators, and other interested parties who have signed up to experience first-hand what the hospitals and physicians of Costa Rica and other Latin American countries have to offer.”
Asia Medical Tourism & Wellness Congress Kuala Lumpur, Malaysia will be hosting an international event next year in Berjaya Times Square. Medical Tourism & Wellness Congress (GLOW 2010) will be an international trade exhibition running concurrently with a multi-stream conference session. GLOW 2010 will gather senior-level decision makers across the health care, wellness, and corporate executive sectors from around the world to brainstorm on issues concerning their industry. The objectives of the Congress are:
GLOW 2010 will bring together our clients who are key corporate professionals in the medical, spa, and wellness sectors across the Asia Pacific and Middle East region to provide an exciting platform for vendors and solution providers to position themselves effectively. We estimate in excess of 100 to 150 senior-level decision makers for the exclusive conference in addition to walk-in trade visitors of over 1,500 for the exhibition. A wide variety of sponsorship opportunities are available. Visit http://www.glow2010.com/ to learn more.
Central and Eastern Europe Medical Tourism and Healthcare Summit
Asian Countries Unite for Medical Tourism in IMWell Summit “Without question, medical travel has significantly transformed the face of global health care,” says Undersecretary Cynthia Carrion, who heads the Department of Tourism’s Office for Sports and Wellness. “The pool of patients around the world seeking medical treatment abroad has grown, with increasing cost efficiency and adoption of advanced medical technology overseas. This presents a huge opportunity for us, and it is only fitting that the Philippines is hosting the IMWell Summit, as we have already proven our country to be an emerging powerhouse as a health and wellness destination.” “The IMWell Summit demonstrates that the Philippines is at the forefront of this ‘sunrise’ industry, which has been a key driver in our economic growth. As a pioneering initiative in the whole region, it also establishes our pro-active stance in cooperating with our neighboring countries and making them partners in medical tourism,” says Joyce Alumno, Conference director. The four-day event features a full agenda that includes plenary sessions on Industry Perspectives, Opportunities and Risks; Regional Presentation of Best Practices; Global Opportunities in the Retirement Industry; Marketing and Branding for Global Markets; Quality Management and the Continuity of Care; and the Future of Medical Tourism and Healthcare Travel Industry. The IMWell Summit also includes Executive Workshops about Balanced Score Card in Healthcare Organization and Effective Leadership Styles in Healthcare Organization. Four break-out conference tracks will be presented: Quality in Healthcare, Marketing, Investment and Capacity Building, and Retirement, giving an in-depth look at each specific aspect of medical and wellness tourism. “We have ensured that the program of the IMWell Summit is comprehensive and at the same time attuned to the needs and gaps in information of this growing field. By gathering the region’s leading policy makers, decision makers, and solution providers, we aim to redefine, redesign, and refine health care delivery around the world,” stated Sanjiv Malik, M.D., a renowned international guru in medical tourism, who sits as the Conference Honorary chairman. The Advisory Board and Speakers of the IMWell Summit include prominent leaders in their fields of expertise, including David Vequist, M.D., of the Center for Medical Tourism Research (USA), Dato Jacob Thomas of the Association of Private Hospitals in Malaysia, Nipit Piravej, M.D., of Bangkok Chain Hospital (Thailand), Ares Leung, M.D., of Union Hospital (Hong Kong), Sam Bernal, M.D., of Cedar Sinai and The Medical City (USA and Philippines), Samie Lim of Philippine Chamber of Commerce and Industries, Girdhar J. Gyani, M.D., of the National Accreditation Board for Hospitals and Healthcare Providers (India), Jeff Staples, M.D., of Parkwayhealth (China), Tony Gibson of the Australian Human Resource Institute, Henry Schumacher of the European Chamber of Commerce, and others. “Aside from our powerhouse line-up of speakers and advisors, what makes the IMWell Summit truly exceptional is the fact that it’s a pioneering event in regional cooperation. It is the first of its kind to present the global state of health care, explore current and future opportunities in medical tourism, and map out a strategy for the growth of the entire industry,” adds Alumno. The IMWell Summit is produced and organized by HIM Communications, in collaboration with the Department of Tourism as Host, and supported by the Department of Health, Department of Trade and Industry, Retirement and Healthcare Coalition, Philippine Chamber of Commerce and Industry, and Spa Association of the Philippines, with HealthCORE and Asian Academy for Healthcare Executives as Knowledge Partners. For more information about the event, please visit www.IMWellSummit.com, or call (63 2) 910.8030 or 468.9999, or email info@himcommunications.com
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